How we can help
Improving Customer Experience One Solution at a Time.
Nothing But The Best.
Routing? Queue and Call-Back? Chat? Tailor your contact center features and experience to best suit your organization and your clientele.
Contact Center as a Service
CCaaS
Improve your customer experience by finding a CCaaS solution that covers all your – and your customers’ – needs.
Reduced Downtime
CCaaS providers guarantee 99.9% to 100% uptime and offer network redundancy to reduce contact center downtime.
Increased Resolution Rates
The reliability of CCaaS and its ability to integrate with CRM and other software increases first-contact resolution rates.
More Satisfied Customers
With CCaaS, you will be able to help and support your customers more easily, reliably, and conveniently.
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Why CCaaS?
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Projected Growth of CCaaS in 2022 (Gartner)
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less downtime, on average, than on-prem contact centers
Learn more
Frequently Asked Questions
CCaaS stands for Contact Center as a Service.
CCaaS platforms are hosted and maintained by the provider in an offsite center. Because it is managed by your provider, using a CCaaS system typically helps reduce IT workload and increase productivity.
Definitely. Part of the beauty of a cloud-based contact center is the fact that it allows your contact center agents to work whenever, from wherever. All they’ll need is a good internet connection!
CCaaS systems are pay-as-you-go plans that are typically billed monthly based on the number of users you have. CCaaS systems have very few upfront costs and few hardware requirements. In addition, they are scalable due to their pay-as-you-go nature, making them ideal for growing businesses.
Installation of CCaaS solutions typically takes less than two weeks (sometimes only a day!), making it a much quicker alternative to its on-premise counterparts.
In addition to the phone, SMS, and fax features offered by on-premise systems, CCaaS solutions also offer video calling, website/live chat, and social media messaging.
Because CCaaS platforms are maintained by the provider, there is typically a guarantee of at least 99.9% uptime and reliability. Because on-premise systems require on-site physical maintenance, it takes longer for in-house IT teams and engineers sent by your provider to diagnose and address problems.
Yes! Just talk to your provider about the software you’d like to have integrated with your platform.
- Reduced cost
- Fewer hardware needs
- Scalability
- Reduced IT workload
- Reliability
- Team Flexibility
- Remote, 24/7 Support
- Increased productivity
