{"id":21043,"date":"2023-02-26T20:58:27","date_gmt":"2023-02-27T04:58:27","guid":{"rendered":"https:\/\/www.cherrynetworks.com\/?p=21043"},"modified":"2023-02-26T20:58:30","modified_gmt":"2023-02-27T04:58:30","slug":"what-are-the-different-types-of-business-phone-systems","status":"publish","type":"post","link":"https:\/\/www.cherrynetworks.com\/what-are-the-different-types-of-business-phone-systems\/","title":{"rendered":"What Are the Different Types of Business Phone Systems?"},"content":{"rendered":"\n

In a recent study, it was found that 65% of people<\/a> prefer to make contact with a business by telephone call, as opposed to only 24% who favor using a web form.<\/p>\n\n\n\n

Business phone systems are an important part of any organization. There are many different types available, each suited to different needs and budgets. But maybe you’re struggling to choose the perfect small business phone system.<\/p>\n\n\n\n

There are many options available. These include everything from commercial phone systems and VoIP services to traditional telephone solutions or virtual phone systems.<\/p>\n\n\n\n

We understand that it can be hard to decide what kind of communication tool is best for you and your company\u2019s needs, but don’t worry – we’ve got you covered! Read on to learn more.<\/p>\n\n\n\n

Which System Is Best For Most Businesses?<\/h2>\n\n\n\n

Most businesses will benefit from using a cloud-based system<\/a>, as it is the most cost-effective and easy-to-manage option. Cloud systems typically have lower upfront costs.<\/p>\n\n\n\n

They also have shorter implementation times and are regularly updated. They offer scalability options and require less technical expertise for maintenance.<\/p>\n\n\n\n

Additionally, many cloud systems are designed with mobile access in mind so that users can access the system from anywhere. Depending on your business needs, a cloud-based system is the most efficient and effective option for your business.<\/p>\n\n\n\n

However, if you have more complex requirements or need greater control over your system, an on-premise solution may be a better option.<\/p>\n\n\n\n

On-premise systems offer greater control over security and privacy, as the system is hosted on your own equipment. They also tend to be more customizable and tailored to the specific needs of a business. However, they require greater technical expertise to set up and maintain, and they have higher upfront costs.<\/p>\n\n\n\n

Ultimately, it’s important to consider all of your business needs and weigh the pros and cons of each option. Do this before deciding which system is best for your business.<\/p>\n\n\n\n

Features to Look For in a Business Phone System<\/h2>\n\n\n\n

Business phone systems offer organizations of all sizes a way to manage their incoming and outgoing calls. This is not to be confused with residential phone systems. Business phone systems<\/a> have features specifically designed for handling multiple calls simultaneously and routing them within the organization.<\/p>\n\n\n\n

A reliable system is essential. Businesses need solid communication with customers, vendors, and employees. The best business phone systems might include these features.<\/p>\n\n\n\n

Multiple Lines<\/h3>\n\n\n\n

Permitting multiple lines can be beneficial for businesses. It allows employees to switch between calls more efficiently during times of high call volume. The number of phone lines needed for your business will depend on the size and scope of your operations. Generally, two to four lines are sufficient for smaller businesses.<\/p>\n\n\n\n

Additionally, having multiple lines helps ensure that incoming calls are always answered promptly. This means that customer service is not compromised. By adding additional lines, businesses can better serve customers and maximize call capacity.<\/p>\n\n\n\n

Auto-Attendant<\/h3>\n\n\n\n

An automated system greets incoming calls<\/a>. It also provides callers with options to direct their call to the appropriate team member.<\/p>\n\n\n\n

Visual Voicemail<\/h3>\n\n\n\n

Business phone voicemail systems can do more than store recorded messages. They can transcribe the voicemail and instantly send it to the employee in an email or text.<\/p>\n\n\n\n

Conference Calls<\/h3>\n\n\n\n

Meetings can be organized remotely over the phone, allowing multiple participants to join in and contribute. This is an invaluable tool for businesses with remote employees or those who are unable to meet in person.<\/p>\n\n\n\n

With conference calls<\/a>, everyone can keep up-to-date on what’s happening without having to leave their homes or offices.<\/p>\n\n\n\n

Call Forwarding<\/h3>\n\n\n\n

Calls can be redirected to a different phone number. Some systems can even direct to an email address.<\/p>\n\n\n\n

On-Hold Messages<\/h3>\n\n\n\n

You can create a personalized message that will let callers know that their call is important and they will be answered as soon as possible. You can also play soothing music while the caller waits on hold.<\/p>\n\n\n\n

Handset Support<\/h3>\n\n\n\n

Modern business phone systems should be able to support both wired and wireless headsets. This gives your business more versatility.<\/p>\n\n\n\n

Types of Business Phone Systems<\/h2>\n\n\n\n

There are three main types of business telephone systems: KSU, PBX, and VoIP. Each of these systems can be hosted in the cloud or operated on-premises. Understanding the differences between these systems is an important step in choosing the right one for your organization’s communication needs<\/a>.<\/p>\n\n\n\n

Key System Units (KSU)<\/h3>\n\n\n\n

A key system unit (KSU) is the most basic type of phone system available, suitable for small businesses with no more than 40 employees. This system is user-friendly and contains all the essential features a business needs. Yet, it does not offer much in terms of portability or flexibility.<\/p>\n\n\n\n

With this system, a central switching device – the KSU – is used to manually determine which phone lines are activated. It’s an easy-to-use system, similar to a home telephone.<\/p>\n\n\n\n

The KSU-less system is a variation of the basic phone system, offering the same capabilities without the need for a central switching unit.<\/p>\n\n\n\n

It is portable and flexible but has some limitations. It can only accommodate approximately 10 users, and it must be requested from an external provider. Therefore, this system is best suited for a very small business that doesn’t plan to expand its workforce. It’s not ideal for those looking to grow.<\/p>\n\n\n\n

Pros of KSU<\/h4>\n\n\n\n